Data Protection Privacy Notice

​In providing your care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

ABOUT ME

HOW I USE YOUR INFORMATION

ACCESS TO YOUR INFORMATION AND OTHER RIGHTS

My name is Onsy Morris, I am a consultant gynaecologist practicing at the New Victoria Hospital, New Malden Diagnostic Centre, Parkside Hospital and BMI Coombe Wing.  

I am responsible for keeping secure the information about you that I hold. Those who have access to your information include my secretaries, your GP and other healthcare professionals involved in your care and treatment and your medical insurance company.
To provide you with the care and treatment that you need, I require up-to-date and accurate information about you. 

I will only share your information with Medifinance, our interest-free loan broker in connection with your treatment and only if you have applied for finance through my practice.

I may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.

I will seek your preference for how we contact you about your care. My usual methods are telephone, email or letter. 

If I wish to use your information for research or education, I will discuss this with you and seek your consent. Depending on the purpose and if possible, I will anonymise your information. If this is not possible I will inform you and discuss your options. 
You have a right to access the information that I hold about you and to receive a copy. There may be a charge to cover the administration, copying and/or postage costs.

You can also request me to:

  • correct any information that you believe is inaccurate or incomplete, if I have disclosed that information to a third party, I will let them know about the change;
  • erase some of the information I hold, for legal reasons, I may be unable to erase certain information (for example, information about your treatment), however, I can, if you ask me to, delete some contact details and other non-clinical information;
  • stop using your information – for example, sending you reminders for appointments or information about my service, even if you have given us consent to send you marketing information, you may withdraw that consent at any time;
  • stop using information if you believe the information is inaccurate or you believe I am using your information illegally; supply your information electronically to another healthcare provider. 

If I am relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and I will stop using your information for that purpose. 

All requests should be made by email - [email protected]

INFORMATION THAT I HOLD

Ican only keep and use information for specific reasons set out in the law. If I want to keep and use information about your health, I can only do so in particular circumstances. Below, I describe the information I hold and why, and the lawful basis for collecting and using it.

Contact details

I hold personal information about you including your name, date of birth, NHS number if provided , address, telephone number and email address. This information allows me to fulfil our contract with you to provide appointments. I will also use the information to send you reminders and recall appointments as I have a legitimate interest to ensure your continuing care and to make you aware of our services. 
 
Medical records

I hold information about your health, including:

  • clinical records made by doctors and other healthcare professionals involved with your care and treatment; 
  • radiology, pathology, cytology, histology and any other relevant results;
  • medical histories, treatment plans and consents; 
  • notes of conversations with you about your care;
  • dates of your appointments;
  • details of any complaints you have made and how these complaints were dealt with;
  • correspondence with you and other health professionals or institutions.

I collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide care that meets your needs. I also use this information for the legitimate interest of ensuring the quality of the treatment I provide.

Financial information

I hold information about the fees I have charged, the amounts you, your insurance company or others have paid and some payment details. This information forms part of our contractual obligation to you to provide care and allows me to meet legal financial requirements.


SHARING YOUR INFORMATION

Your information is normally used only by those working with me but there may be instances where I need to share it – for example, with:

  • your doctor;
  • the hospital, community services or other health professionals caring for you or specialist medical services to which I may refer you to; 
  • laboratories; 
  • debt collection agencies and courts;
  • private medical insurance companies of which you are a member. 

I will only disclose your information on a need-to-know basis and will limit any information that I share to the minimum necessary. 

In certain circumstances or if required by law, I may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

IF YOU DO NOT AGREE

If you do not wish me to use your personal information as described, you should discuss the matter with me or my secretary. If you object to the way that I collect and use your information, I may not be able to continue to provide your care. 

If you have any concerns about how I use your information and you do not feel able to discuss it with myself or my secretary, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745). 



Date: 20th of May 2018

Review date: 21st of May 2019

KEEPING YOUR INFORMATION SAFE

I store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at my office; only those working at my office have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this. We take precautions to ensure security of the practice premises, the practice filing systems and computers.

We use DGL software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely. 

We keep your records indefinitely. At your request, we will delete non-essential information (for example some contact details) if you wish.